DoubleDoor Terms & Conditions and Refund Policy

Effective Date: November 3, 2026

1. Acceptance of Terms

By creating an account, purchasing a property listing, subscribing to a membership, submitting a refundable booking deposit, or otherwise using DoubleDoor's services, platform, website, or related features, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, including the Refund Policy set forth herein. If you do not agree to these Terms & Conditions, you should not create an account, purchase services, submit a booking deposit, or use the platform.

2. Membership and Listing Terms

All memberships and property listing packages are sold on a prepaid basis and must be paid in full at the time of purchase.

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  Property listings are purchased for a minimum term of six (6) months.
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  Memberships are purchased for a minimum term of twelve (12) months.
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  Monthly payment plans are not available.
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  Memberships and listings do not automatically renew upon expiration.
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  Membership and listing fees are refundable on a pro-rata basis after deduction of the first month's non-refundable service fee. Refunds will be calculated based on the unused portion of the applicable membership or listing term.

3. Eligibility

To use the DoubleDoor platform, users must be at least eighteen (18) years of age and legally capable of entering into binding agreements under applicable law.

By creating an account or using the platform, users represent and warrant that:

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  They are at least eighteen (18) years old.
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  They have the legal authority to enter into these Terms & Conditions.
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  All information provided is accurate, complete, and current.
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  Their use of the platform will not violate any applicable law, regulation, contractual obligation, or third-party right.

DoubleDoor reserves the right to suspend, restrict, or terminate any account that does not satisfy these eligibility requirements.

4. Identity Verification Requirements

To help maintain a trusted platform experience, users may be required to complete identity verification.

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  Users must provide a valid government-issued photo identification and any information reasonably requested by DoubleDoor.
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  The identification must be issued by the user's state, province, or country of primary residence and must match the user's account information.
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  DoubleDoor reserves the right to reject, suspend, restrict, or terminate any account if identity verification cannot be completed or if submitted information appears inaccurate, incomplete, misleading, or fraudulent.
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  Completion of identity verification, authentication, or pre-qualification does not constitute an endorsement, certification, recommendation, guarantee, or representation regarding a user's identity, financial capacity, creditworthiness, suitability, legal compliance, reputation, or future conduct.

5. Document Storage and Privacy

Documents submitted for verification, compliance, authentication, or security purposes will be stored securely and treated as confidential.

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  Verification documents are not publicly displayed.
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  Documents are accessible only to authorized personnel and approved service providers who require access for verification, compliance, security, or operational purposes.
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  DoubleDoor will take reasonable measures to protect user information and process personal data in accordance with its Privacy Policy and applicable laws.
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  By creating an account or using the platform, users acknowledge and agree to DoubleDoor's Privacy Policy, as amended from time to time and made available on the DoubleDoor website.
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  Users acknowledge that personal information may be transferred, processed, and stored in the United States and other jurisdictions where DoubleDoor or its service providers operate, subject to applicable laws and contractual safeguards.

6. Membership and Listing Expiration

Upon expiration of a membership or listing:

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  The user's profile, Trust Rating, and related information may be hidden from public view.
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  Access to certain platform features may be suspended or limited until the membership or listing is renewed.
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  DoubleDoor may retain account and transaction records as required for operational, legal, security, compliance, or fraud-prevention purposes.

7. Trust Rating and Authentication

DoubleDoor may display a Trust Rating or similar trust indicator for users who successfully complete applicable identity verification and authentication requirements.

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  Trust Ratings are intended solely as informational indicators.
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  Trust Ratings may be displayed only after a user has successfully completed the applicable authentication process.
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  Authentication, identity verification, pre-qualification, and Trust Ratings are intended to enhance transparency and trust among platform users but do not constitute a guarantee of transaction performance, financial capacity, creditworthiness, investment suitability, reputation, or future conduct.
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  Trust Ratings may be based on information provided by users, third-party verification providers, public records, automated systems, or other sources and may not reflect all information relevant to a user.
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  References to authenticated users, pre-qualified users, pre-qualified leads, verification results, or Trust Ratings reflect DoubleDoor's internal criteria only and do not constitute a representation, warranty, or guarantee regarding a user's identity, financial capacity, creditworthiness, transaction performance, suitability, legal compliance, reputation, or future conduct.
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  DoubleDoor does not guarantee the accuracy, completeness, or reliability of information provided by users.
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  DoubleDoor reserves the right to modify, update, suspend, remove, or discontinue any Trust Rating at its sole discretion.

8. Booking Deposit and Refund Policy

To initiate an offering process, prospective buyers may be required to submit a refundable US$2,000 booking deposit.

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  The US$2,000 booking deposit is an administrative reservation deposit intended to demonstrate a prospective buyer's good-faith interest and initiate the offering process before a licensed real estate professional begins offer presentation, communication, or negotiation activities on the buyer's behalf.
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  Submission of a booking deposit does not initiate negotiations, create a purchase agreement, guarantee acceptance of any offer, establish an agency relationship, or obligate any party to enter into or complete a real estate transaction.
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  The booking deposit is intended solely to reserve the buyer's position in the offering process and demonstrate serious interest in the property.
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  If a transaction successfully closes, the booking deposit will be credited toward the buyer's applicable closing costs, escrow fees, legal fees, or other transaction-related expenses, subject to the requirements of the applicable escrow holder, attorney, title company, or closing professional.
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  Buyers may request a refund of the booking deposit at any time before closing.
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  Approved refunds will be issued less a five percent (5%) administrative fee.
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  Refunds will be returned to the original payment method whenever reasonably possible.
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  DoubleDoor reserves the right to investigate and decline refund requests involving suspected fraud, abuse, chargebacks, violations of these Terms & Conditions, or misuse of the platform.

9. Electronic Communications and Email Consent

By creating an account, purchasing services, submitting a booking deposit, or otherwise using the platform, you consent to receive electronic communications from DoubleDoor.

These communications may include:

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  Account notifications;
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  Verification and authentication updates;
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  Transaction-related communications;
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  Membership and listing notices;
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  Service announcements;
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  Policy and Terms & Conditions updates; and
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  Customer support communications.

You agree that any notice, disclosure, agreement, or other communication delivered electronically by email or through the platform satisfies any legal requirement that such communication be provided in writing.

You are responsible for maintaining a valid email address and ensuring that communications from DoubleDoor can be received.

10. Changes to Terms & Conditions

DoubleDoor reserves the right to modify, amend, or update these Terms & Conditions at any time. Any changes will become effective upon posting to the platform unless otherwise stated. Continued use of the platform following the posting of updated Terms & Conditions constitutes acceptance of the revised Terms.

11. User Responsibilities, Legal Compliance, and Indemnification

Users are solely responsible for their conduct, decisions, communications, and activities conducted through or in connection with the DoubleDoor platform.

By using the platform, users agree that they:

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  Will provide accurate, complete, and truthful information at all times.
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  Will maintain the confidentiality of their account credentials and are responsible for all activities conducted through their account.
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  Will comply with all applicable local, state, federal, and international laws, regulations, licensing requirements, sanctions programs, anti-money laundering requirements, tax obligations, and other legal requirements.
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  Will not use the platform for any unlawful, fraudulent, deceptive, misleading, abusive, or unauthorized purpose.
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  Will conduct their own due diligence before entering into any real estate transaction, investment opportunity, or business relationship.
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  Will obtain independent legal, tax, financial, lending, escrow, title, and real estate advice from appropriately licensed professionals as needed.
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  Are solely responsible for evaluating properties, counterparties, service providers, investment risks, market conditions, financing arrangements, and transaction terms.
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  Represent and warrant that they own or possess all necessary rights to submit information, documents, photographs, identification materials, communications, or other content uploaded to the platform.
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  Agree not to upload, distribute, or submit content that infringes upon intellectual property rights, privacy rights, publicity rights, contractual rights, or other legal rights of any third party.

Sanctions and Regulatory Compliance

DoubleDoor reserves the right to refuse service, suspend accounts, delay transactions, restrict platform access, or terminate user relationships where necessary to comply with applicable sanctions laws, anti-money laundering requirements, anti-corruption laws, governmental regulations, court orders, legal process, or regulatory obligations.

Indemnification

To the fullest extent permitted by law, users agree to defend, indemnify, and hold harmless DoubleDoor and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, demands, liabilities, damages, losses, costs, expenses, penalties, investigations, and reasonable attorneys' fees arising out of or related to:

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  The user's use of the platform;
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  The user's violation of these Terms & Conditions;
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  Any information, content, documents, or materials submitted by the user;
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  Any dispute between the user and another user, real estate professional, service provider, government authority, or third party;
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  Any transaction, investment decision, property acquisition, financing arrangement, tax obligation, or legal matter involving the user; or
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  The user's violation of any law, regulation, contractual obligation, or third-party rights.

12. No Warranties

THE PLATFORM, WEBSITE, SERVICES, PROPERTY LISTINGS, INFORMATION, TRUST RATINGS, AUTHENTICATION RESULTS, VERIFICATION RESULTS, LEADS, COMMUNICATIONS, AND ALL RELATED CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOUBLEDOOR DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, RELIABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AVAILABILITY, OR UNINTERRUPTED OPERATION.

DOUBLEDOOR DOES NOT WARRANT THAT:

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  The platform will operate without interruption or error;
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  Information supplied by users or third parties is accurate, complete, or current;
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  Any user will complete a transaction;
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  Any investment will achieve a particular return or result;
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  Any property will be available, suitable, or accurately described; or
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  Any authentication, verification, pre-qualification, or Trust Rating process will identify all risks associated with a user or transaction.

13. Limitation of Liability

To the fullest extent permitted by applicable law, DoubleDoor, its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising out of or related to:

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  The use of, inability to use, or reliance upon the platform;
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  Information, content, property listings, Trust Ratings, authentication results, verification results, leads, referrals, or communications available through the platform;
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  The acts, omissions, representations, warranties, conduct, or services of users or third parties;
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  Property transactions, investment decisions, negotiations, offers, contracts, escrow activities, closings, financing arrangements, tax matters, or legal matters;
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  Unauthorized access to or loss of user data, except as otherwise required by applicable law; or
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  Platform interruptions, delays, errors, omissions, security incidents, or temporary unavailability.

DoubleDoor's total cumulative liability arising out of or relating to these Terms & Conditions or the use of the platform shall not exceed the greater of:

(a) the total amount paid by the user to DoubleDoor during the twelve (12) months immediately preceding the event giving rise to the claim; or

(b) one hundred U.S. dollars (US$100.00).

Some jurisdictions do not permit certain liability limitations. In such jurisdictions, liability shall be limited to the maximum extent permitted by law.

14. Dispute Resolution and Arbitration

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms & Conditions, the platform, or the relationship between the parties shall first be addressed through good-faith negotiations.

If the dispute cannot be resolved within thirty (30) days, the dispute shall be resolved through binding arbitration administered by a recognized arbitration provider in Orange County, California.

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  The arbitration shall be conducted before a single arbitrator.
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  The arbitration proceedings shall be conducted in English.
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  The arbitrator shall have exclusive authority to determine issues relating to the interpretation, enforceability, applicability, or formation of these Terms & Conditions.

Class Action Waiver

To the fullest extent permitted by law, users waive any right to participate in a class action, representative action, class arbitration, or consolidated proceeding.

Injunctive Relief

Nothing in this section prevents either party from seeking temporary, preliminary, or injunctive relief from a court of competent jurisdiction when necessary to protect confidential information, intellectual property rights, or other legal rights pending arbitration.

15. Governing Law

These Terms & Conditions and the use of the DoubleDoor platform shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles.

Any real estate transaction facilitated through connections made on the platform shall be subject to the laws, regulations, and contractual requirements applicable in the jurisdiction where the property is located and as determined by the parties and their licensed real estate, legal, escrow, title, lending, tax, financial, and other professional advisors.

16. Platform Disclaimer

DoubleDoor is a technology platform that facilitates connections between authenticated users and provides information, qualification indicators, pre-qualified leads, and technology tools designed to support cross-border real estate investment opportunities. References to authentication, verification, pre-qualification, Trust Ratings, or qualification indicators are informational in nature only and do not constitute guarantees regarding any user's identity, financial capacity, creditworthiness, transaction performance, suitability, legal compliance, reputation, or future conduct.

DoubleDoor is not a real estate broker, real estate agent, escrow company, title company, law firm, lender, financial advisor, or other licensed real estate service provider. DoubleDoor does not represent buyers or sellers, participate in property negotiations, present or negotiate offers, prepare contracts, perform escrow or title services, provide legal services, make lending decisions, or provide investment, legal, tax, or financial advice.

Users are solely responsible for conducting their own due diligence and obtaining independent professional advice from appropriately licensed real estate, legal, tax, financial, escrow, title, lending, or other professionals before entering into any transaction.